Privacy Policy

Last updated: June 5, 2026

1. Who We Are

Hearth Web Studio is a trading name of Fivaz Holdings Pty Ltd. Contact: hello@hearthwebstudio.com. Website: hearthwebstudio.com. For this policy, "Hearth", "we", "us", and "our" refer to Fivaz Holdings Pty Ltd t/a Hearth Web Studio.

2. Personal Information We Collect

We may collect: name, company name, email address, phone number, billing details, project information, website content, brand assets, account access details supplied by clients, analytics data, device/browser data, and correspondence. We collect only information reasonably needed for our business, client projects, legal compliance, security, and communication.

3. How We Collect Information

We collect information when you contact us, submit a form, book a call, approve a proposal, sign a contract, pay an invoice, provide project materials, use our website, or communicate with us by email or other channels.

4. Why We Use Personal Information

We process personal information to respond to enquiries, prepare proposals, deliver website and design services, manage projects, invoice and receive payment, comply with legal obligations, improve our services, secure our systems, and send service-related communications. Direct marketing will be handled in line with applicable consent and opt-out requirements.

5. Sharing Information

We may share information with service providers needed to operate our business, including hosting providers, payment processors, analytics tools, project tools, email providers, contractors, legal/accounting advisers, and authorities where required by law. We do not sell personal information.

6. International Transfers

Some service providers may process information outside South Africa. Where this happens, we will take reasonable steps to use service providers and safeguards appropriate for the nature of the information and applicable law.

7. Security

We use reasonable technical and organisational measures to protect personal information. No system is completely secure. If a security compromise occurs, we will take reasonable steps required by applicable law, including notifying the Information Regulator and affected data subjects where required.

8. Retention

We keep personal information only as long as reasonably necessary for the purpose collected, project records, legal compliance, accounting, dispute resolution, and legitimate business needs. Retention periods may vary by record type.

9. Your Rights

Subject to applicable law, you may request access to, correction of, deletion of, or objection to processing of your personal information. You may also withdraw consent where processing is based on consent. Contact hello@hearthwebstudio.com to make a request.

10. Cookies and Analytics

Our website may use cookies, analytics, pixels, or similar technologies to operate the website, understand performance, and improve marketing.

11. Complaints

You may contact us at hello@hearthwebstudio.com. You may also contact the Information Regulator South Africa regarding privacy rights and POPIA complaints.

12. Updates

We may update this policy from time to time. The updated version will be posted on our website with the revised date.